Refund & Cancellation Policy

1. What we sell and how you pay

Payslip Generator sells online software: subscriptions to our payroll and business tools, and once-off digital purchases such as credit packs, the Excel payslip template and the lifetime plan. Everything is delivered to your account online, straight after payment. Nothing is shipped.

Prices are shown in pounds (GBP) and include VAT where applicable. If you pay by card through PayFast, a South African payment processor, your card is charged the equivalent amount in South African Rand (ZAR), shown before you pay, and your bank may add a currency-conversion fee. If you pay with PayPal, you are charged in pounds.

2. Your 14-day right to cancel

If you are a consumer in the UK, you normally have 14 days to cancel a purchase made online. Because what we sell is digital and available straight away, when you buy you ask us to give you access immediately and acknowledge that:

• for once-off digital purchases (credit packs, the Excel template, the lifetime plan), you lose the right to cancel once access to them starts; and
• for subscriptions, if you cancel within the 14 days you may be asked to pay for the service you have already received.

Your statutory rights are not affected.

3. Subscriptions

• Monthly and annual plans are charged in advance and renew automatically at the end of each billing period until you cancel.
• You can cancel at any time under Settings → Subscription → Cancel Subscription. Cancelling stops all future charges.
• After you cancel, you keep access until the end of the period you have already paid for. Apart from section 2, we do not refund part-used billing periods.

4. Trials

• A trial costs £1.93 and gives you the plan for 30 days.
• Unless you cancel before the 30 days are up, the plan continues automatically at its monthly price: £6.93 per month for Starter or £18.93 per month for Premium (charged in ZAR if you paid by card through PayFast), every month until you cancel.
• We email you before the trial ends. To avoid the charge, cancel under Settings → Subscription before the end date shown there.
• Each account can take one trial.

5. When we refund

We give a full refund when:

• you were charged twice for the same purchase;
• you were charged after you had successfully cancelled;
• you were charged the wrong amount because of an error on our side;
• you paid but the purchase never reached your account and we cannot fix it; or
• a refund is required by law, including your rights under UK consumer law.

Otherwise payments are not refundable. Credits do not expire. Your statutory rights are not affected.

6. How to ask for a refund

Email info@buyitfastest.co.za from the email address on your account. Include the date and amount of the charge and, if you have it, the PayFast or PayPal reference from your receipt. We will reply by email. Approved refunds go back to the card or account you paid with, through PayFast or PayPal. A card refund through PayFast is made in Rand, so the amount you get back in pounds can differ slightly from what you paid because of exchange-rate movements.

7. Contact

Questions about a charge? Email info@buyitfastest.co.za or use our Contact page. See also our Terms of Service.